Privacy policy

Privacy Policy

Last updated: January 15, 2025

This Privacy Policy explains how Veyeco (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit veyeco.com (the “Site”) or use any of our services, including purchasing our products, contacting our support team, or interacting with us in any way (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the “Last updated” date at the top of this page. Continued use of the Services means you accept those changes.

2. Information We Collect

We collect information to operate our Services, process orders, maintain security, and improve your experience.

2.1 Information You Provide Directly

This includes, for example:

  • Contact Information: name, email address, phone number, shipping and billing address.
  • Order Information: products purchased, order details, payment confirmation, shipping details.
  • Account Information: username, password, login details and security information.
  • Support Messages: information you provide when you contact us for customer support.
  • Marketing Preferences: if you subscribe to our newsletter or other promotional communications.

2.2 Information Collected Automatically (Usage Data)

When you browse the Site, we automatically collect certain information about your device and how you interact with the Services, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the Site
  • Referring URL and clickstream data
  • Cookies and similar tracking technologies

We use cookies and similar technologies to operate the store and improve your experience. For more information about cookies used by Shopify, please see https://www.shopify.com/legal/cookies.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Shopify, which powers our online store.
  • Payment processors (e.g. Stripe, Shopify Payments, PayPal) that process your payments.
  • Analytics providers that help us understand how our Site is used.
  • Advertising partners that help us deliver and measure ads.
  • Fulfillment and shipping partners that help us deliver your order.

Any information we obtain from third parties is processed in accordance with this Privacy Policy.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 Providing and Improving Services

  • Processing and fulfilling your orders.
  • Managing your account and order history.
  • Arranging shipping, returns and exchanges.
  • Providing customer support.
  • Operating, maintaining and improving our Site and Services.

3.2 Marketing and Personalization

  • Sending email newsletters and promotional messages (only if you have subscribed).
  • Showing you relevant ads and offers.
  • Improving and personalizing your experience on our Site.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional messages (for example, about your orders or account).

3.3 Security and Fraud Prevention

  • Detecting, preventing and investigating fraud and other illegal activities.
  • Protecting the security of our Site, Services and customers.
  • Enforcing our Terms of Service and other policies.

3.4 Legal Compliance

  • Complying with applicable laws and regulations.
  • Responding to legal requests and processes.
  • Fulfilling tax, accounting and reporting obligations.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service providers who perform services on our behalf (e.g. hosting, payments, analytics, fulfillment, customer support, email services).
  • Shipping and logistics partners to deliver your orders.
  • Business and advertising partners to help us run marketing campaigns and measure performance.
  • Affiliates within our business group, where relevant.
  • Professional advisors (lawyers, accountants, etc.) where necessary.
  • Authorities and regulators where required by law or to protect our legal rights.
  • Business transferees in connection with a merger, acquisition or sale of assets.

We do not sell your personal information. We also do not knowingly “sell” or “share” the personal information of individuals under 16 years of age, as those terms are defined under applicable law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Operate and secure our Site.
  • Remember your preferences and settings.
  • Analyze usage and performance.
  • Provide relevant content and advertising.

Most browsers accept cookies by default. You may choose to disable cookies in your browser settings, but this may affect the functionality of the Site and your ability to use some features.

6. Third-Party Websites and Links

Our Site may contain links to websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

7. Children’s Data

Our Services are not intended for use by children and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at support@veyeco.com and we will take appropriate steps to remove the information.

8. Data Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to:

  • Provide the Services.
  • Fulfill your orders.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements and policies.

9. Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know: to request access to the personal information we hold about you.
  • Right to Delete: to request deletion of your personal information, subject to legal obligations.
  • Right to Correct: to request correction of inaccurate or incomplete data.
  • Right to Data Portability: to request a copy of your data in a structured, commonly used format, in certain circumstances.
  • Right to Restrict Processing: to request that we limit how we use your personal information.
  • Right to Withdraw Consent: where we rely on consent, to withdraw that consent at any time.
  • Right to Object: to object to certain uses of your personal information.
  • Managing Marketing Communications: to opt out of promotional emails at any time.

You can exercise your rights by contacting us at support@veyeco.com. We may ask you for information to verify your identity before responding to your request.

Where allowed by law, you may also authorize an agent to make requests on your behalf, provided that we can verify both your identity and the agent’s authority.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

Where required by law, we use appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms to protect your information.

11. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us first at support@veyeco.com and we will do our best to resolve the issue.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your data rights, please contact us at:

Email: support@veyeco.com
Website: https://veyeco.com